Colpensiones is the largest BPM implementation in the world
Colombian state pension system handles
41,000 cases daily for 6.5 million citizens
About Colpensiones
Colpensiones is an industrial
and commercial state financial institution, linked to the Colombian Ministry of Labour. Replacing its predecessor, the 60-year old "Instituto de Seguros Sociales" (ISS), it was created to improve the services provided to its members, contributors and general public.
Synopsis
THINK BIG was the approach at Colpensiones. Bizagi successfully designed and implemented a brand-new entity from a process perspective.

This large-scale initiative enabled 120+ business processes to be automated in a record 9 months, generating speed, agility and service levels never seen before in the country's public pension system.

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