Old Mutual chose Bizagi BPMS to
transform its front office operations
Bank’s customer-centric BPM initiative delivers a 360 view of products and services, reducing costs and increasing long-term customer value
About Old Mutual
A FTSE 100 company with
over 16 million customers, Old Mutual is an international investment, savings, insurance and banking group and the largest insurer in South Africa. The decision to invest in BPM was part of an organization-wide business transformation program to accelerate a “step change shift” towards a customer centric operation.
Synopsis
Old Mutual embarked on a business transformation initiative with one aim: to put the customer first. The starting point was to reduce the customer waiting time across the branches and enable sales advisors to recommend relevant products or services.

Automated and streamlined CUSTOMER ENGAGEMENT processes manage customer authentication and present customers with wide-ranging services, from funds withdrawals, loan applications through to reporting identity theft or initiating claims.

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