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How do BPM stakeholder and BPM artifacts interact?

Research in the recent years has increased our understanding of how BPM stakeholders and BPM artifacts are related to one another. On the one hand, this relates to the question how BPM stakeholders can create BPM artifacts of good quality. Research in this area includes guidelines for process modeling, recommendation for process execution, factors of process model comprehension and characteristics of the process of process modeling, to name but a few. Much of this research has focused on process models in past. We are seeking papers to further extend this stream of research, but also encourgage how BPM stakeholders can ensure that any design activities in the BPM lifecycle achieve good results.

On the other hand, there has been increasing research on which characteristics, competences and skill of BPM stakeholder are required in order to make BPM work well. In this area, recent research has informed us about the interrelation of BPM and organizational culture, about skills and success factors, and about perspectives on BPM as a dynamic capability. We are seeking papers that contribute to this stream of research. 

Both topic areas can be approached from different research perspectives. From a design and engineering angle, there is a need for concepts and techniques that further help stakeholders to obtain good results. From a perspective of organizational behaviour, there is a need for theories and causal relationships that sharpen our understanding of how and why BPM stakeholders take certain actions. Each of these perspectives calls for extensive justification. Papers should strive to provide convincing evidence and empirical validation.

We are looking forward to a fruitful and fertile discussion of these topics in submissions and at BPM 2014.

Jan & Hajo

Pnina Soffer
Pnina Soffer says:
Aug 26, 2013 11:14 AM
I would indicate a third related question: how should BPM artifacts be designed to support their intended stakeholders, given their skills.
Ross Brown
Ross Brown says:
Dec 06, 2013 06:05 AM
I agree with Pnina's comments. My two cents worth is around the presentation of such artefacts to users. I think there are some very useful technologies in this area that assist communication to non process experts in particular. Parallelism and choice are often hard to communicate to operational staff, and standard static diagrams could be greatly improved in this area.
Jan Mendling
Jan Mendling says:
Jan 22, 2014 07:21 PM
Right, you guys have a point. Indeed, the two suggestions were not meant to be exhaustive. There is actually at least one further dimension, and that relates to the tasks that stakeholders are working on. As much as I see, these tasks are not very well understood. Wil's use cases at least capture them partially. The managerial side is less structured ranging from such broad tasks like "How to change the culture of my organization" down towards "How can I get my staff involved to use a BPM System."
Eli Stutz
Eli Stutz says:
Feb 20, 2014 05:58 PM
Stakeholder - artifact interaction can vary significantly between projects, in my experience. We've had particular success with getting stakeholders to achieve success with BPM projects when the artifacts are relatively straightforward and easy to create in agile-style planning and design sessions. In general, this Agile approach to BPM can use artifacts such as process documents and models within the BPM environment which leads to rapid, iterative design. We've dubbed this methodology "Evolutionary BPM", as a form of Agile software development methodology which is specific to BPM. Here's one example (a story from one of our Partners) on how the interaction plays out: http://www.pnmsoft.com/[…]/
In this case, the focus is on business users (or power users) who can use process documents and models created during discovery meetings as the basis for actual BPM development in real time. Using a feedback loop, the design is improved on an iterative basis, much like in Agile / Scrum scenarios.
I look forward to seeing what else this research yields as we approach the conference.
Pnina Soffer
Pnina Soffer says:
Mar 04, 2014 08:17 PM
It would be great to see some experience reports of this kind at the conference.
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